FAQ’s / How To’s

Creating an account is simple. Click the Register link, complete your profile information, and verify your email address. Once approved, you'll be able to buy, sell, manage listings, and track your transactions directly through your account dashboard.

Browse listings, add items to your cart, and complete checkout through our secure payment system. Once your purchase is complete, you'll receive order updates and tracking information from the seller when available.

Create a seller account, complete any required verification steps, and list your item with accurate descriptions, photos, dimensions, and shipping information. Once your item sells, you'll be notified to prepare and ship the order.

Please refer to our Refund Policy for complete details regarding eligible refunds, claims, disputes, and buyer protections.

Please refer to our Return Policy for complete details regarding return eligibility and claim procedures.

Listings are free to create. Sellers are responsible for accurately describing items, selecting shipping options, and providing complete product details before publishing.

Listings remain active for 30 calendar days from the date they are published. Once a listing expires, it will no longer appear in search results and cannot be purchased until it is relisted.

Sellers may choose to bump a listing when creating it or near the end of its listing period. Bumped listings receive increased visibility but are subject to an additional seller fee upon successful sale.

Sellers are responsible for properly packaging items for shipment. Accurate dimensions, weight, and declared value should be provided when selecting shipping services. Shipping insurance is strongly recommended for valuable items.

After a sale is completed, the seller will receive notification and shipping instructions. Sellers are responsible for shipping the item promptly and providing accurate shipment information.

Transactions conducted entirely through Armry Shakedown are protected under our marketplace policies. To maintain protection, all communication, payments, and agreements must remain on the platform.

Sellers may cancel orders prior to shipment. Buyers will receive a full refund for canceled orders. Excessive cancellations may result in account restrictions or suspension.

Listing items is free. Seller fees are only charged after a successful sale.

• Annual sales under $5,000: 20% seller fee
• Annual sales over $5,000: 10% seller fee

Additional fees may apply for bumped listings.

In addition to seller fees, payment processing fees are deducted from each transaction.

Current processing fee:

2.9% + $0.30 per transaction

These fees are paid directly to the payment processor.

Available Funds are earnings that have completed all hold periods, cleared any disputes or claims, and have had all applicable fees deducted. These funds are eligible for payout to your connected Stripe account.

Reserved Funds are payments collected from buyers that are temporarily held while delivery confirmation, acceptance periods, and dispute windows are completed.

Funds are held for 72 hours after:

• Delivery confirmation by the carrier, or
• Buyer acceptance of the item

This helps protect both buyers and sellers.

Once the 72-hour hold period has passed and there are no active disputes or claims, eligible funds become available for payout through your connected Stripe account.

Texas sellers may see additional taxes applied to marketplace fees due to state regulations.

This tax applies to Armry Shakedown's commission fee and not to the buyer's sales tax. If applicable, the tax amount will appear on your transaction receipt.

For complete details and examples, please review the Texas Seller Tax Information section below.

Shipping insurance is strongly recommended, especially for high-value items. Insurance claims must be handled directly with the shipping carrier.

Sellers are responsible for:

• Accurate item descriptions
• Proper packaging
• Accurate shipping information
• Timely shipment of sold items

Buyers are responsible for providing accurate shipping information during checkout. Armry Shakedown is not responsible for delays or delivery failures caused by incorrect addresses.

Items lost, damaged, or mishandled during shipping should be addressed through the shipping carrier. Buyers and sellers may need to work directly with the carrier to resolve shipping-related claims.

Buyers have 72 hours after confirmed delivery to inspect their purchase and either accept the item or open a claim.

If no action is taken within 72 hours, the item is automatically considered accepted.

Claims must be submitted within the 72-hour acceptance period and should include photographs and a detailed explanation of the issue.

Buyers may file a claim if an item is not delivered as expected.

Buyers may file a claim if the item received materially differs from the listing description.

Returns are only permitted under circumstances outlined in our Return Policy. Claims based solely on buyer's remorse or change of mind are generally not eligible.

Sellers must respond to claim requests within five calendar days. Failure to respond may result in the claim being resolved in favor of the buyer.

Chargebacks are handled through Stripe and the buyer's financial institution. Sellers may be required to provide documentation to contest disputes.

Approved refunds will be processed according to the platform's refund policies and payment processor guidelines.

Armry Shakedown may review transaction records, communications, tracking information, and submitted evidence to help resolve disputes fairly.

Armry Shakedown does not provide tax advice. Sellers are responsible for understanding and complying with their own tax obligations. Please consult a qualified tax professional with any questions.

Texas sellers may be subject to additional taxes on marketplace commission fees due to state regulations. Applicable taxes will be automatically calculated and displayed on transaction records where required.

Expired listings may be relisted from your seller dashboard if the item remains available.

A bump increases the visibility of your listing within marketplace search and browsing results. Additional seller fees apply if a bumped listing results in a sale.

Sellers may cancel orders prior to shipment. Buyers will receive a full refund.

Shipping damage claims should be filed with the shipping carrier. Shipping insurance is strongly recommended for valuable items.

If no claim is opened within 72 hours of confirmed delivery, the item is automatically accepted and funds proceed through the normal payout process.

Disputes begin when a buyer opens a claim. Both parties may submit evidence, and Armry Shakedown will review the information and determine an appropriate resolution based on marketplace policies.